Frequently Asked Questions

WHATS INCLUDED IN YOUR CLEAN

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, construction workers, etc.) working in the space. Additionally, we will need electricity and water!

Please note: If the home is particularly dirty, we may need to add the Deep Clean service to your cleaning in order to give our cleaners enough time to complete their work.

 

Living Areas & Bedrooms

Vacuum/Sweep/Mop

Remove cobwebs

Dust all surfaces

Clean ceiling fans and light fixtures

Switch plates cleaned

Doorknobs cleaned and disinfected

 

Bathrooms

Countertops, sinks, bathtubs, and fixtures

Wipe down window sills

Toilets cleaned and disinfected

Floors cleaned and disinfected

Mirrors cleaned

Clean ceiling fans and light fixtures

Cabinets and drawers cleaned inside and out

Switch plates cleaned

Doorknobs cleaned and disinfected

 

Kitchen

Sweep/mop

Thorough dusting

Remove cobwebs

Clean ceiling fans and light fixtures

Sinks, fixtures, counters cleaned inside and out

Exterior of range hood cleaned

Stove top, burners, drip pans, and knobs cleaned

Stainless steel polished

Switch plates wiped down

Doorknobs cleaned and disinfected

 

All Rooms

Wipe down window sills

Vents dusted and wiped down

Blinds dusted and wiped down (please note: we do not wipe down thin metal or plastic blinds due to danger of bending /breaking)

Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

 

First time clients who haven’t had their home cleaned professionally within the last three months will need to add the Deep Cleaning option in the Extras section in order to give our cleaners the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is an exceptional choice for weekly, biweekly, and monthly cleanings moving forward!!

 

Living Areas & Bedrooms

Vacuum/Sweep/Mop

Remove cobwebs

Dust all surfaces and items

Clean ceiling fans and light fixtures

Dust blinds and vents

Switch plates cleaned

Doorknobs cleaned and disinfected

Wipe down door frames and door facings

Wipe down window sills

Vacuum baseboards

Vacuum under furniture (Please Note: Our cleaners will not lift furniture that weighs over 20 lbs)

Wipe down furniture

 

Bathrooms

Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected

Toilets cleaned and disinfected

Floors cleaned and disinfected

Mirrors cleaned

Clean ceiling fans and light fixtures

Dust blinds and vents

Exterior of cabinets and drawers cleaned

Remove cobwebs

Carpeting vacuumed

Empty trash, wipe down trash can

Switch plates cleaned

Doorknobs cleaned and disinfected

Wipe down door frames and door facings

Wipe down window sills

Wipe down baseboards

 

Kitchen

Sweep/Mop

Thorough dusting

Remove cobwebs

Clean ceiling fans and light fixtures

Dust blinds and vents

Sinks, fixtures, counters cleaned and disinfected

Exterior of appliances cleaned

Exterior of cabinets and drawers cleaned

Microwave Cleaned and disinfected, inside and out

Exterior of range hood cleaned

Stove top, burners, drip pans, and knobs cleaned

Stainless steel polished

Empty trash, wipe down trash can

Switch plates wiped down

Doorknobs cleaned and disinfected

Wipe down door frames and door facings

Wipe down window sills

Wipe down baseboards

Vacuum under furniture (Please Note: Our cleaners will not lift furniture that weighs more than 20 lbs)

Wipe down furniture

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

 

First time clients who haven’t had their home cleaned professionally within the last three months will need to add the Deep Clean option in the Extras section in order to give our cleaners the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly, biweekly, and monthly services moving forward. Otherwise, we cannot guarantee the level of service.

 

Living Areas & Bedrooms

Vacuum/sweep/mop

Remove cobwebs

Dust all surfaces and items

Dust ceiling fans, light fixtures, blinds, and vents

Dust baseboards and window sills

Switch plates cleaned

Doorknobs cleaned and disinfected

 

Bathrooms

Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected

Toilets cleaned and disinfected

Floors cleaned and disinfected

Mirrors cleaned

Dust ceiling fans, light fixtures, blinds, and vents

Exterior of cabinets and drawers cleaned

Remove cobwebs

Carpeting vacuumed

Empty trash, wipe down trash can

Switch plates cleaned

Doorknobs cleaned and disinfected

 

Kitchen

Sweep/mop

Thorough dusting

Remove cobwebs

Sinks, fixtures, counter cleaned and disinfected

Exterior of appliances cleaned

Exterior of cabinets and drawers cleaned

Microwave cleaned and disinfected, inside and out

Dust ceiling fans, light fixtures, blinds, and vents

Exterior of range hood cleaned

Stove top, burners, drip pans, and knobs cleaned

Stainless steel polished

Empty trash, wipe down trash can

Switch plates wiped down

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

 

TRUST & SAFETY

if something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we’ll do all we can to make it right.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maid Nice Cleaning certified cleaner

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll do all we can to make it right.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

PRICING & POLICIES

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

MISCELLANEOUS

For one, two, and smaller three bedroom homes, we send a single cleaner. For large homes with three to four bedrooms or more, we send a team of two cleaners, although recurring cleaning services may only need one. In a hurry? Reach out to us and we’ll see what we can do!

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

 

That said, the following are services that we do not provide:

 

We cannot perform services while other services area being performed in or around the home (plumbing, painting, construction, etc.).

No lifting or moving of heavy items (refrigerator, stove, tables, etc.).

No moving vases, hung pictures, or other delicate items.

We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

Removing excessive pet hair from upholstery

Cleaning exterior windows

Cleaning Mini Blinds: Our cleaners are happy to dust horizontal metal or plastic mini blinds, but many blinds are easily bent or damaged if anything beyond dusting is attempted.

Removing strong odors (mold, animal waste, smoke) Again, we will do our best.

Cleaning inside diswhashers, washing machines, and dryers.

Cleaning light bulbs

Cleaning rodent/insect infested homes

Removing excess paint from surfaces

Post-construction cleaning (Please note: we can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote)

Deep carpet/floor cleaning/floor waxing (we do not offer these services as of now, but we will in the future)

Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint.

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

 

It’s important to book the cleaning service based on the total size of your home, not just the rooms you want cleaned. Even if you don’t want certain bedrooms cleaned, the common areas such as the kitchen, living room, hallways, and bathrooms still require significant time and effort to clean. Booking a package that matches the actual size of your home ensures our cleaners are prepared and allocated sufficient time to provide a thorough and high-quality clean. This approach helps us maintain our high quality standards and keeps our cleaners satisfied with their work schedules.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high quality standards. Please feel free to contact us to discuss options pertaining to your specific requests.

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

At Maid Nice Cleaning, we prioritize flexibility and transparency for our cleaning services. We do not engage in long-term contracts. Instead, we offer easy online booking with transparent pricing, allowing you to select the services you need and see the costs upfront. This approach ensures that both our clients and cleaners have the freedom to adapt to changing needs.

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

 

MANAGE YOUR ACCOUNT

You can submit a password change request on the customer login page at #

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

You can submit a password change request on the customer login page at #

Log into your account at #
and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

GETTING STARTED

We price based on the number of bedrooms and bathrooms in the home. However, houses that are 3-4 bedrooms or beyond 1700 sqft, we price based on square footage and bathrooms. Select the number and the price is shown instantly on the booking page.

For commercial cleanings, please reach out to us for a quote.

We provide services for all of the Houston area.

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.

You bet! Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. Or you can simply go here and add in any extras to your cleaning when you book. Don’t worry, we got you covered.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

 

You can book your Maid Nice Cleaning services 24 hours a day on our booking page here.